Account Manager Help last modified 2023-02-21

This document describes the Account Manager options.

Login

Click on Account Manager Login from the OlympusNet home page.

The Login URL should read: https://portal.olympus.net

Log in with your primary account username and password.

Your primary account username is NOT your email address. Call tech support if you need help.

Account Manager Navigation

The account status appears in the upper corner of the navigation.

• Pay my bill: Enter a bank card and click Post Payment for a one-time payment.
• Account Information: Update the account’s owner name, address or phone.
• Billing Information: Change name, address, phone associated with the bank card.
• Payment Information: Add/Remove bank cards and enable auto-pay.
• Update Password: Change passwords on any of your OlympusNet accounts, or the Account Manager login.
• Check My Statements: Access copies of your billing statements.
• Manage My Packages: Add Email address or Email Alias.
• Contact Us: Shows the billing 800 number and email address

Payment Information

Detail: When you update your card information, but no payment is made, a charge of $0.01 may temporarily appear on your online card statement in “pending transactions”. This authorization verifies that the card is valid and belongs to you. Once the authorization is complete, the charge will vanish, normally within 3 business days. Debit cards sometimes take longer to expire authorizations, depending on the bank.

Update Passwords

Note that Primary Account is the Username and Password used to log in to the Account Manager, above the other packages.

Under the Username column, find the password you wish to change, and click the Action icon to the side of the password. In the new popup window enter the current password, the new password you want to change to, and the new password again in the Verify field. Click Save on the popup.

Check My Statements

• Accounting Transaction Register lists charges, payments and credits in your recent billing history.
• Displays Paid Until date
• Show All checkbox allows you to view your entire billing history.
• Selecting any item in the Register under the Description column pulls up the details of the transaction for review or printing.

Manage My Packages (Add/Remove Email Addresses or Email Aliases)

This area is for viewing your active packages and for making edits to your Mailbox packages. To add a new package or to remove an existing package from your billing account, you must call Customer Support.

To view your active packages, click on Subscribed Packages under Manage My Packages in the Navigation Panel.

If you have more than one package, use the dropdown menu to select which package you want to view, e.g., Email, DSL, Hosting. You can view all the packages that are active in your account using this dropdown.

The only packages you can edit here are Standalone Mailbox, Additional Mailbox and Mail Plus. Other packages, such as Hosting or DSL can be viewed with their details but not edited. To change a password for these services, go to the Update Password view.

Editing of mailbox packages includes activating or deactivating a service or changing a password. Services listed under the package name are denoted with either a grey x (deactivated) or a green √ (active). These are the available services that you can edit as desired. For example, if you wish to deactivate an Alias, click the active alias (denoted with green √) and click Deactivate.

Caution: Deactivating an Email service could delete all of your email.

NOTE: Deactivating a service does NOT remove the package, which continues to be billed until you contact us to remove it.

Passwords for mailboxes can be changed in this view or in the Update Password view. To make a password change here, click on an active service, enter a new password in the Password and Verify Password fields and click the Save button.

The other options under Manage My Packages are not relevant to current OlympusNet services.

To add an Email Alias, scroll down under the Service column looking for a gray x, indicating an available service in your package. (If you wish to add one or more mailboxes, call to add a Mail Plus account.)

Fill in the name you want the Alias to be and select where to point the Alias. There are options to point the alias to one of your current Email addresses, or an Email address hosted elsewhere. Click Activate. Note that creation of an Email address does not set it up in your email application. That must be done separately.