Terms and Conditions last modified 2024-12-26

By subscribing to OlympusNet services, you understand and agree to these Terms and Conditions and any future modifications or additions to this document. These Terms and Conditions are subject to change without notice. Continued usage of your account after a new policy has gone into effect constitutes acceptance of that policy. We encourage you to regularly check this document for any changes. The last modified date at the top indicates the latest revision.

These Terms and Conditions supersede all previous representations, understandings, or agreements.

Privacy Policy

OlympusNet has never sold or given away customer data.

OlympusNet is unaware of any sale of OlympusNet customer data by its upstream providers.

OlympusNet and its upstream providers have access to customer email on the servers including Webmail.

Since 2011 OlympusNet’s role has been to provide technical support for its customers. At that time, OlympusNet outsourced its account management services to VISP https://visp.net/ which in turn outsources the operation of olympus.net email to OpenSRS and hosted email and website management to Hostopia.

OpenSRS is based in Toronto, Canada and is owned by Tucows. The OpenSRS privacy policy is at https://opensrs.com/privacy-policy/ .

Hostopia is a wholesale provider of Deluxe (https://www.deluxe.com) small business services. Deluxe’s Hostopia privacy policy may be found at
https://www.deluxe.com/policy/privacy-europe/ .

VISP hosts OlympusNet’s billing and authentication servers. VISP is registered in Hong Kong and operates from the Philippines. Of historial interest, VISP began business in Grant’s Pass, Oregon. VISP’s Privacy Policy is at https://visp.net/privacy-cookie-policy/ .

In the event of a security breach, the laws of the jurisdiction where the above organization is based apply as do laws where the customer receives service.

GDPR Policy

OlympusNet has no customers to which the GDPR applies as of the date this policy was enacted at OlympusNet on 2018-05-26. OlympusNet does not accept customers to whom GDPR applies.

All Services

Communication

OlympusNet communicates with you primarily via email and we send notifications to you at the email address we have on file. Those notifications consist of vital information about your services, billing, enhancements or changes to your existing services. This information is generally time sensitive in nature. It is important that you read any email sent by OlympusNet to your email address to avoid any unexpected interruptions in your service.

Acceptable Use

You agree to take full responsibility for actions taken under your account.

You agree that the name and address(es) you provided to OlympusNet are accurate.

The person responsible for ordering the account is 18 years of age or older and takes full responsibility for access of others, especially those under 18 years old.

No OlympusNet accounts or services may be resold or given away without the written consent of OlympusNet.

OlympusNet reserves the right to cancel this service without notice and may reimburse you on a pro-rata basis.

Account Billing & Invoicing

Billing will start on the date your service is activated. Services are non-refundable regardless of usage. Please notify OlympusNet as soon as possible if there is a circumstance which may justify a refund or credit. Service fees may include applicable state and federal taxes and fees in addition to the advertised rate.

Requests to change your billing cycle must be made in the month prior to the beginning of your service period, but before the last day of that month. Billing cycle change requests made after the start of a service period will be applied to the next billing cycle.

Note that OlympusNet continues to charge for service not explicitly cancelled, even if that service is not used.

To terminate your OlympusNet service(s), you must contact us via telephone or email at least two days before the effective date. All termination requests will be processed as soon as possible upon receiving the request. This applies to both total account and single service terminations. You must provide an email address to which we will send a Cancellation Confirmation with a copy going to your current (old) email address. If you do not receive our Cancellation Confirmation, it means we have not received your request. It is your responsibility to contact us once again as outlined above so that we can send the Cancellation Confirmation to you. You are responsible for fees incurred through the month of termination of the service(s). When canceling, a partial month of service is not pro-rated. To avoid unwanted charges for a partial month of service, be sure to notify us well in advance of your plans to cancel service(s). Prepaid unused months of service following cancellation will be credited, where applicable. Credits will be applied to other held services or refunded, if canceling all services. Any prepayment discounts will be reversed if the prepaid service period is not completed. Prepaid discounted services cancelled in the fourth quarter of an annual billing period are not credited.

Non-payment is not considered cancellation notification, nor is moving without notification. Cancellation of your account does not remove your responsibility under this agreement to pay all fees incurred through the end of the month of cancellation, including any late fees.

Accounts Receivable

All services are payable in advance.

Payment is due on the 28th of the month prior to the beginning of the service period. Invoice notices are sent via email at the beginning of the month prior to the service period. Reminder notices are also sent via email. Paper invoices are available upon request at a cost of $2.00 per invoice. Invoices and payments are viewable and printable in your Account Manager. Payment is accepted by check or by using VISA, Discover or MasterCard. There is a $15 fee for all returned checks and declined credit cards. Please make checks payable to OlympusNet, PO Box 1824, Port Townsend, WA 98368. Checks for payment on account are posted and deposited on receipt, regardless of the date written on the check. That is, postdated checks are not held. To pay by credit card or to set up automatic credit card payments, call 360-385-0464 or 800-896-1751. With the automatic credit card payment option, your VISA, Discover or MasterCard is charged on the 28th day of the month prior to the service period. The original invoice and your payment are viewable in your Account Manager. If the card is declined, call 360-385-0464 or 800-896-1751 to arrange payment.

OlympusNet reserves the right to charge the credit card on file if your account is past due. Late fees may be added at a rate of 10% of the past due balance ($5.00 minimum). A reactivation fee is added when an account is suspended. Though suspended accounts have no access to their services, they can still log in to the Account Manager to make an online payment. Online payment automatically reinstates the suspended services.

OlympusNet reserves the right to terminate accounts that remain past due at its discretion. Upon termination, services on the account will be discontinued and all files will be removed from our servers without notice. Applicable late fees will be applied and due at that time.

In the event of non-payment, OlympusNet is under no obligation to deliver or maintain your data including email or websites after the end of the paid-for period.

If you wish to reinstate service with OlympusNet, you’ll need to pay for any outstanding charges.

Liability & Limitations

OlympusNet does not maintain customer credit card numbers. Since 2011 an OlympusNet partner has maintained our billing and account management records. In the event that customer credit cards are compromised, remedies for the compromise for OlympusNet’s Washington state account holders are dictated by RCW 19.255.010 .

OlympusNet is not liable for any costs, expenses, losses, or damages, either general, special, actual, consequential, or incidental, that you may suffer or that some other person or organization may suffer and claim against you resulting from the following: use, misuse, or service outage; customer premise hardware; your actions or activities, whether legal or illegal; the actions or activities of any other OlympusNet customer, whether legal or illegal; or any other goods or services provided by OlympusNet or any of its vendors. In no event shall OlympusNet be liable to you under this Agreement or in relation to any matters in any way connected with this Agreement in an amount that exceeds the service fees paid in the preceding billing period.

OlympusNet makes no warranties of any kind, whether expressed or implied, including any implied warranty of merchantability or fitness of this service for a particular purpose. OlympusNet takes no responsibility for any damages suffered by you including, but not limited to, loss of data from delays, nondeliveries, misdeliveries, or service interruptions caused by OlympusNet’s own negligence or your errors and/or omissions. OlympusNet may withdraw certain services without notice.

Credit is not provided for interrupted service due to user equipment failure, or failure of OlympusNet to provide service.

The technical support that OlympusNet provides is limited to the service itself and assistance with configuring your computer and/or browser and email applications to work with our services. Support for other applications and uses is not provided or implied unless it is a specifically contracted service.

Dispute Resolution

In the event that we have a dispute to which we can’t find a mutually agreeable solution, you agree to settling the dispute in Port Townsend, WA according to the commercial rules of the American Arbitration Association.

Specific Services

In addition to the terms provided in the All Services section of this document, the following terms apply specifically to OlympusNet’s Connectivity and Web Hosting Services.

Dialup

Dialup connection numbers and methods are subject to change or replacement at any time. OlympusNet reserves the right to direct those with dialup service to specific numbers or restrict the use of others. You are responsible for any long distance charges associated with the use of your OlympusNet dialup service.

OlympusNet’s standard dialup service includes 200 hours of connectivity per month.

Hosting

You are expected to maintain any software that you install in a secure and timely fashion, patching and upgrading such software when necessary. OlympusNet reserves the right to disable any account deemed to be a security risk.

Should your Website use an excessive amount of server resources (including, but not limited to, CPU processing time, memory usage and network resources for a sustained period of time), OlympusNet may ask that you either promptly upgrade your Web hosting services or reduce your Website’s use of resources to an acceptable level. OlympusNet will be the sole arbiter of what is considered to be an excessive amount of server resources. OlympusNet and its upstream server providers reserve the right to suspend or shut down any Web Hosting account deemed to adversely affect server performance or network integrity.

Domains

If you wish to have a permanent email address, we urge you to register and use a domain name. You agree that the use of this name does not violate trademark or other statutes. (Note that registering a domain name does not confer any legal rights to that name and any disputes between parties over the rights to use a particular name are to be settled between the contending parties using normal legal methods.) See RFC 1591.

Domain registrations can be done through OlympusNet. Information about the process can be found at:
Domain Name Registration or Transfer

For Domains that are registered through OlympusNet, Domain Name Registration Renewals are billed at least 30 days prior to the expiration date and processed on receipt of payment. Responsibility for keeping the Registrant and Admin contact information up to date, as well as verifying that Domain Name Registration Renewals are processed before the expiration date lies with the Registrant.

If you have applied for a domain name, do not make commitments involving that name until you have tested it by receiving mail addressed to your domain from sites other than OlympusNet.

OlympusNet uses SRSplus for domain registrations.

Content Restrictions

All content hosted on OlympusNet upstream provider servers is subject to OlympusNet and upstream provider Acceptable Use policies. OlympusNet and upstream provider servers may be used for lawful purposes only. Transmission, storage or distribution of any information, data or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to, Intellectual Property Rights Infringement, child pornography and material that constitutes an illegal threat or violates export control laws.

Modifications

OlympusNet may modify from time to time, and in any way, without limitation, any data, software, or hardware used to provide OlympusNet’s services. Certain changes to OlympusNet’s upstream provider services may affect the operation of your personalized applications and content. While OlympusNet will work with you to provide proper notice of such changes, you are solely responsible and OlympusNet is not liable for personalized applications or content, except as expressly agreed to by OlympusNet.

Backup of Data

You are solely and entirely responsible for the management and backup of all your data, and all updates, upgrades, and patches to any software that you use in connection with OlympusNet upstream webhosting services.

Upstream Providers

Email for the olympus.net domain is provided by OpenSRS. Email and hosting for domains is provided by Hostopia. VISP is OlympusNet’s contact for these two providers. OlympusNet customers should contact OlympusNet for service requests.

Non-OlympusNet Products

Any mention of non-OlympusNet products by OlympusNet and its employees is for information purposes only and does not constitute an endorsement or recommendation by OlympusNet. OlympusNet disclaims any and all liabilities for any representation or warranty made by the vendors of such non-OlympusNet products or services.