Spam Management

  1. Log in to Webmail with your email address as the Username and the password for that mailbox.

  2. A very quick way to Block Senders of spam is to:
    1. Right-click on the email you consider spam
    2. Hover over …More
    3. Click on Block Sender, as shown in the screenshot.
      Block Sender

  3. Click on the Spam folder under the Inbox in Webmail to view spam filtered out by OlympusNet filtering. Items in the Spam folder will not be sent to your computer.

  4. The Spam folder empties automatically when spam emails reach 30 days old.
    Spam folder

  5. In this example, email from RVH Electronics Limited is found in the Spam folder but it is not spam and the user wants to receive the email. Click on the checkbox next to legitimate email, then click on the icon Not Spam in the toolbar above. The email will go to the Inbox and will be downloaded the next time the desktop email application checks for email. Over time, the software will learn to recognize your legitimate email, if your threshold level is set to Use Default. Conversely, when in the Inbox, check the boxes for email that is spam, then click on the Spam icon. If your spam threshold is set to Use Default and you click the Spam icon, it will be reported to the spam filtering engine and improve the future spam filtering.

    Not spam

  6. Click on the Settings icon for more options with Spam filtering. Settings icon

  7. From the left column, click on Spam Settings.
    Spam settings

  8. Options [following 2 screenshots below]:
    1. The Subject Tag shown in the screenshot has been changed by Jane Doe to Tagged-as-spam. If you have not changed this and yours is set to Use Default, email you receive to the inbox is marked by the spam filters with **SPAM** when the filters regard the email as spam. If you change this text, Spam will instead be marked with the terms you enter.
    2. Threshold Level: The Use Default setting is the same as Very High in the filtering options. Any other option will send more spam to the inbox. It’s best to leave the Threshold Level at the Use Default setting to make use of the points in step 4 noted above.
    3. Leave Spam Folder as Use Default (see screenshot below). This means email filtered out as Spam will be put into the Spam Folder, as viewed in Webmail.
      Spam settings default
    4. Allowed Senders [screenshot below]: enter email addresses of email you want to receive, especially if the filters have placed email from the address into the Spam Folder. Click inside the box and then type the address. Be sure to click the Save button at the bottom if you add addresses. 1. To allow all email from a particular company to reach you no matter who the individual sender is, use the format, * 2. To allow email from individuals add the specific email address, e.g.,
    5. Blocked Senders: enter the email address of spam that arrives in the Inbox by clicking inside the Blocked Senders box; or enter * to block an entire domain. The asterisk is a wild card representing any name preceding the domain name. Only one wild card or asterisk is permitted, always on the left of the @ sign. It IS permissable to block any number of sub-domains on the right side of the at sign, for example, *
      Note: Take care not to use the wild card format that blocks an entire domain if it is a common domain that you might want to get email from in the future, such as popular domains many people use like or
      The entry would block only the spam from a specific sender, max.
      Spam settings 2

  9. A lot of pernicious Spam comes from addresses not visible in the top email address visible. See also Use Full Email Headers to Block Spam.

  10. Click the Save button every time you make changes in your filter settings.

  11. To get back to your usual email view after changing spam settings, click on Mail in the black banner of primary icons at the top of the screen.
    Back to mail