Add Address to Allowed Sender List

This Document shows how to keep legitimate email from going to Spam, and how to recover email you want from the spam folder.

Add Address to Allowed Sender List

  1. Log in to Webmail with your olympus.net email address and password.
  2. To whitelist an email address so it does not get filtered out as spam, click on Settings in the black ribbon on the left and select Spam Settings.
  3. Enter the email address in the Allowed Senders box, and click the Save button. Return to email by clicking Mail from the black ribbon.

Recover Email from Spam Folder

  1. Click on the Spam folder to view spam filtered out by OlympusNet filtering. Items in the Spam folder are not downloaded to your computer.
  2. If desired email is in the Spam folder, right-click on the email. From the popup menu select Not spam. Or, right-click, hover over More, and select Allow Sender. This will automatically add the email address to the Allowed Senders list and email from the address will not go to the Spam folder in the future.
  3. Alternatively, check the checkbox beside the email you want in the Spam folder, then click Not Spam in the gray band above the viewing pane.
  4. To download the email recovered from Spam to your computer, you may need to highlight the email now in the Inbox, then select Mark from the gray band above the viewing pane and select Mark as Unread. The next time you click send/receive email or get email on the computer, it will download.